Reference

What the 111ok Terms Cover

Every account here runs on one written set of terms, and this page is where you read them: eligibility, wallet use with bKash, Nagad and Rocket, fair-play conditions for slots and live tables, and how we handle your data.

Eligibility by regionWallet and payment rulesFair-play conditionsData and cookie terms
111ok What the 111ok Terms Cover
POLICY CONTACT PATHS

Reach Support About a Policy Point

Policy questions rarely wait. If a clause is unclear, or you think a wallet deposit was logged wrongly, contact us rather than guessing at the outcome. We ask for your account number and the payment reference so the agent can pull the record straight away, and you get a written reply you can keep. Write in plain English and we answer the same way. Keep your screenshots of the bKash, Nagad or Rocket confirmation, because they shorten any correction.

Team online

In-account support chat

Signed in already? Open the support panel from your account menu, attach the wallet reference, and the agent sees your account history without you retyping it.

Written contact for policy issues

For terms, data requests or account closure, write to our support inbox from your registered number. We reply in writing, so you keep a copy of what was agreed.

Payment dispute route

If a bKash, Nagad or Rocket transfer left your wallet but never reached your balance, send the transaction ID. We check the receiving record and correct it on our side.

DATA AND SECURITY

How We Handle Your Account Data

Your sign-up details, wallet numbers and game history sit on our side so we can run your account and meet record-keeping duties. We do not sell that data, and we share it only where a payment provider or a legal request requires it. Passwords are stored hashed, active sessions can be ended from your device list, and the one-time code at sign-in is what stops someone else opening your wallet. Ask us to correct or delete what we hold and we will tell you plainly what we can action and what we must keep.

Sign-up data we keep

Your name, date of birth, mobile number and address are held to confirm you are eligible and to match your bKash, Nagad or Rocket wallet to the right person.

Cookies on this site

Session cookies keep you signed in between pages. Analytics cookies are separate, and you can clear or block them in your browser without losing access to your account.

Login and device checks

The one-time code goes to your registered number whenever you sign in from a new phone. Old sessions can be ended from your account so a lost handset cannot reopen it.

Retention and change requests

Game and transaction records are kept for the period our accounting and dispute rules require. Anything outside that, you can ask us to correct or remove in writing.

Browse Answers to Legal Questions

These are the policy questions we get asked most, answered the same way we would answer them in chat. If yours is not here, send it through support with your account number and we will reply in writing. Nothing on this page overrides the terms themselves, so read both together and keep your wallet confirmations handy while an issue is open.

You need to be of legal gambling age where you live and resident in a region we serve. Access depends on your local law and eligible regions, so check that before you deposit.

No. One account per person, on your own mobile number and your own wallet. Duplicate accounts are closed and any balance tied to them is checked against the terms.

Third-party funding is not allowed. The wallet name has to match your account name, so a deposit from a friend's bKash, Nagad or Rocket number can be held until ownership is confirmed.

Write to support from your registered number and say what you want: a copy, a correction, or closure. We confirm receipt, then reply in writing once the account has been checked.

They can change when payment rails or local rules shift. The version published on this page is the one in force, and material changes are flagged in your account messages before they apply.

Send the round ID or the wallet transaction ID. We compare it with the provider's game log and our payment record, then answer in writing with what the record shows.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.